Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Return Eligibility
Items must be:

In the same condition as received
Unopened and in original packaging
Accompanied by proof of purchase

Returns are not accepted for:

Indent / special‑order items
Items where the same batch is no longer available
Sale items or gift cards

How to Request a Return
To start a return, contact us at info@rivaceramica.com.au.
If approved, we will provide return instructions and a shipping label.
Items sent back without prior approval will not be accepted.
Returns must be sent to:
6 Bricker Street, Cheltenham VIC 3192
Damaged or Incorrect Items
Please inspect your order on delivery and contact us immediately if your item is damaged, defective, or incorrect so we can resolve the issue promptly.

Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds are processed to the original payment method within 10 business days (processing times may vary by bank).
For questions, contact info@rivaceramica.com.au.