Shipping policy

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Orders are typically processed within 5-10 business days after payment is received. Processing times may be longer during peak periods or for indent items.

You will receive a confirmation once your order has been dispatched.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location, order size, and delivery method.

Estimated delivery timeframes are provided at checkout and are indicative only. Delivery times may vary due to courier delays, regional locations, or factors outside our control.

Delivery Conditions

  • Please ensure delivery details are accurate and complete
  • We are not responsible for delays or losses caused by incorrect address information
  • Authority to leave is at the customer’s risk
  • Some large or heavy items may require kerbside delivery

Damaged or Missing Items

Please inspect your order upon delivery.
If your items arrive damaged, defective, or incomplete, contact us within 48 hours of delivery at info@rivaceramica.com.au, including photos where possible, so we can assist.

Click & Collect

If Click & Collect is available for your order, you will be notified when your items are ready for pickup.

Questions

For any shipping‑related enquiries, please contact us at:
info@rivaceramica.com.au